This updated Returns & Exchanges policy reflects the new corporate identity of SALEZY LLC while maintaining the premium, customer-first tone of the Ember Glimmer brand.
SALEZY LLC: Our Promise to You – Worry-Free Returns & Exchanges ✨
At SALEZY LLC, we are confident you’ll love your new Ember Glimmer timepiece. Each watch is meticulously crafted to be a timeless heirloom and a statement of your legacy. However, we understand that sometimes a choice doesn’t feel quite right once it’s on your wrist.
That’s why we offer a completely hassle-free return and exchange policy. We want you to feel as confident in our process as you do in our craftsmanship.
1. The 30-Day Peace of Mind Guarantee
Enjoy a 30-day window to decide if your timepiece is the perfect fit.
Free Returns: We believe in a stress-free experience, so we cover the cost of return shipping.
Full Refunds: No hidden restocking fees. If it’s not for you, we’ll make it right.
2. Return Eligibility (Keeping It Simple)
To qualify for a full refund, please ensure the following:
Condition: The watch must be unworn and in its original condition.
Packaging: All original boxes, tags, and protective plastic stickers must be intact.
Timing: The return must be initiated within 30 days of the delivery date.
3. The 3-Step Return Process
Returning your timepiece is a breeze:
Initiate: Email returns@salezyus.com or call us at +1 (859) 744-2954. We will provide you with a pre-paid shipping label.
Pack: Securely repack the item in its original packaging to protect it during transit.
Ship: Affix the label and drop the package off at any authorized carrier location (USPS, FedEx, or UPS).
4. Refunds & Exchanges
Refunds: Once inspected, we process refunds to your original payment method within 5-7 business days.
Exchanges: Want a different color or style? We offer free exchange shipping for items of equal value. Contact sales@salezyus.com to swap your selection.
5. Damaged or Defective Items
In the rare event that your watch arrives with a flaw, please contact support@salezyus.com immediately.
Please include photos of the damage to help us expedite your replacement or full refund.
We will prioritize your case to ensure a functional masterpiece is on your wrist as soon as possible.
6. Important Exceptions
Please note that we cannot accept returns for:
Customized/Engraved Items: These are unique to your legacy and cannot be resold.
Final Sale Items: Clearly marked items from clearance events.
Misuse: Damage resulting from improper care or accidents.
Contact Our Returns Department
Our team is here to help you every step of the way.
Email: returns@salezyus.com
Support Line: +1 (859) 744-2954
Corporate Office: 520 Lowell St, Peabody, MA 01960, USA
Service Hours: Monday – Friday, 9:00 AM – 5:00 PM EST